By browsing this website, users accept our Terms and Conditions of Hire. The terms “ECL-Worldwide”, “the company”, “we”, “us”, and “our” when used in these terms and conditions of hire mean ECL-Worldwide and its associated companies or subsidiaries. The terms “you”, “your” and “yours” when used in these terms and conditions of hire mean any user of this website. This website may contain links to external websites.
ECL-Worldwide is not responsible for the content of these websites or any information provided by them. The entire content on “www.ecl-worldwide.com” based web pages is copyright with all rights reserved and remain the property of ECL-Worldwide.
Information supplied on our website is for guidance only and does not in any part form a contract, and may be subject to change without notice. Reasonable effort has been made to ensure we provide accurate and current information. We accept no responsibility for loss which may arise from reliance on information contained in this website.
You agree that information or material accessed or downloaded through our web pages are carried out entirely at your own risk. Use of any information obtained from the internet is entirely at your own risk. Images and text may be downloaded from this website if only for personal information and not for reproduction.
ECL-Worldwide cannot be held responsible for any missed connections due to traffic congestion, adverse weather or other delays. We reserve the right to make changes to our terms and conditions and website without prior notice.
Contract price shall be subject to Value Added Tax, (VAT) chargeable at the current rate. Your quotation shall be valid for one calendar month. The contract price/quotation will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. The contract price/quotation is based on the duties outlined by the client and our estimated time to leave from our base, complete the services and return to base. Any such variants shall be charged to you accordingly. (See “Amendments to Bookings”) With exception, our wedding rates (see tariff page) and all wedding related quotations are inclusive of VAT. Gratuities are at client’s discretion and are not included in the price.
With the exception of wedding hire, all quotations are exclusive of vat, subject to availability and based on the requirements outlined by you, our estimated time to leave from our base, complete the required services and return to base. Transfers commencing during the hours of midnight and 06.00 hours may be subject an “unsocial hours” levy. An additional charge shall be levied for transfers carried out 25 & 26 December and 1 & 2 January. Quotations are valid for a period of one calendar month and inclusive of any relevant car parking charge of up to 1 hour. Additional journeys or duties requested by you on the day, where possible, will be charged at our current hourly rate or part thereof.
With the exception of account clients, ECL-Worldwide requires a minimum deposit payment of 50% to be paid at the time of reservation with the balance due 2 weeks prior to the service. Services under £100 GBP must be paid in full at time of booking. Your booking cannot be confirmed until the deposit has been paid in full. Confirmation and receipt will then be forwarded to the payment cardholder making the reservation. All card payments are processed via Barclays Bank and must be completed a minimum of 2 weeks prior to travel. No charge applicable when making payment with debit/credit card and we do not retain or store client’s card details. When paying by cheque, please make payable to “ECL-WorldwideS LTD”. Payment may also be made by PayPal or Bank Transfer: Sort: 20-94-48 Account: 53250970 No booking is confirmed until deposit has been lodged. If balance is not paid on time, we shall cancel your booking and deposit retained.
Additional costs incurred on the journey (including parking > 1 hour) shall be charged to the client named on the contract at cost. Should any penalties be issued to our drivers/vehicles as a result of your instructions, then you will be invoiced for charges incurred.
Please ensure when booking that accurate details are provided. Any subsequent change(s) after your confirmation are not always possible due to other commitments. Written notice must be given for all amendments to the company as soon as possible.
The first 20 minutes is included in the contract price, thereafter waiting will be charged at our current hourly rate or part thereof. This is not applicable to any revised instruction received on day of hire.
Should you fail to arrive at your previously agreed collection point then NO REFUND will be issued.
Should you wish to cancel your confirmed booking, you must advise the company as soon as possible. If after making a reservation you cancel your booking, the following charges (excluding vat) apply: Cancellation less than 6 hours before pickup time incur a charge.
Terms are 30 DAYS NET and without prejudice to any other rights it may have, ECL-Worldwide is entitled to charge interest at 2% above the Current Base Rate of The Royal Bank of Scotland on overdue payments of the price of the Service or the price of any instalments thereof such interest to run from the due date for payment until payment in full is received whether before or after judgement.
The company shall not be in breach of the agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond it’s reasonable control, including but not limited to any of the following: war, riot, industrial dispute, terrorist activity and the consequences, natural or nuclear disaster, fire, or extreme or adverse weather conditions. The company shall not pay to you any compensation if your travel arrangements require to be cancelled or change in any way as a result of mechanical failures, unusual or unforeseeable circumstances beyond our control.
UK legislation states that while travelling, ALL passengers must ensure seat belts are correctly engaged. It is the responsibility of each passenger to ensure their own personal seat belt is properly secured whilst vehicle is in motion.
In addition to the terms detailed in “10. Force Majeure”, the company DO NOT accept responsibility for any of the following:
Delays caused by road traffic incidents or other traffic conditions.
Theft or damage of any item belonging to any of the passengers travelling in our vehicles or vehicles of our agents/suppliers.
Any passenger leaving possessions or items in our vehicles or vehicles of our agents/suppliers, does so at their own risk.
Legislation states that ALL passengers must use seat belts and that children require additional appropriate restraints. The company are able to provide seat/harness designed for children…this must be requested at time of booking. It is the responsibility of the parent/guardian to ensure the child’s seat/harness is fitted and secured correctly. The parent/guardian is responsible for the safety of the child/children at all times.
Passenger’s luggage is to be placed in the luggage compartment provided. Your driver must agree to any item that you wish to take into the vehicle with you. It is the client’s responsibility when reserving, to ensure vehicle has sufficient space and weight allowance to accommodate carriage of said luggage.
The company shall monitor your flight progress based on the information available and your chauffeur shall amend their own arrival time accordingly. If however your flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time shall be charged at our current hourly rate or part thereof. If, as a result of extreme delays or missed flight, your chauffeur is required to return to the airport in order to collect client, then this shall be at the convenience of ECL-Worldwide. The company is obliged to carry out other pre-booked reservations, and cannot cause hindrance or inconvenience to other clients as a result of flight delays. To ensure your chauffeur is available for your re-scheduled arrival, please inform our office as soon as you become aware of any delay to your arrival time.
The direction of travel taken is at the chauffeur’s discretion and shall take the best possible route to his/her knowledge. In the event of traffic congestion, your chauffeur may amend the route if necessary to endeavour to deliver you to your destination on time. The company does not accept responsibility for any delays or missed appointment/travel arrangements. Your chauffeur shall travel only at a safe speed in accordance with road conditions, traffic and UK legislation.
The consumption of alcohol and food is forbidden in all vehicles operated by ECL-Worldwide or vehicles of our agents/suppliers, unless pre-arranged directly with the company.
Smoking or the use of prohibited substances is strictly forbidden in all vehicles operated by ECL-Worldwide or vehicles of our agents/suppliers.
Assistance dogs are permitted in all vehicles operated by ECL-Worldwide and also the vehicles of our agents/suppliers. This must be declared at the time of reservation.
Your chauffeur is wholly responsible for the opening and closing of vehicle doors at all times and no doors will be opened unless the vehicle is stationary.
The client named is responsible for the behaviour of all passengers and informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other person’s safety. ECL-Worldwide and our agents reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees including where any passengers are carrying or using any illegal drugs or weapons. If necessary, ECL-Worldwide and our agents may request the Police to assist in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.
If any of our vehicles or vehicles belonging to our agents/suppliers are damaged or soiled as a result of passenger’s actions, we will charge the client named on the contract fully for the amount to rectify/re-instate the vehicle and to compensate for time lost whilst vehicle was taken out of service.
ECL-Worldwide endeavour to provide you with the vehicle group booked at all times. However, the company reserve the right to provide a similar vehicle if such vehicles are not available.
The vehicles/drivers of ECL-Worldwide are fully insured including Public liability Insurance.
We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. We accept no responsibility to agent or supplier claims on the number of passengers being carried in vehicle. Any comments made by our agents or suppliers will be classed as personal opinion and will not represent the views of the company. We will place a vehicle hire based on the number of passengers that the vehicle you have booked is designed to seat.
If for any reason you are unhappy with an aspect of your journey or a member of our staff, please make your comments known to the chauffeur at the time of the incident. You will also be required to put your complaint in writing and send to: ECL-Worldwide, RAINHAM, ESSEX RM13 9XJ. Detailing the date and time, driver’s details and the nature of your complaint. The company will endeavour to rectify this matter immediately.
These terms and conditions are governed by and construed in accordance with the law of UK and no part affects your rights as consumer.